Welcome to Tapanta Care Pvt. Ltd. (“Tapanta Care”, “we”, “our”, or “us”). By accessing our website, mobile app, or using any of our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our services.

1. Acceptance of Terms

By booking any service (online or offline), registering on our platform, or accessing our content, you confirm that:

• You have read, understood, and accepted these Terms & Conditions.

• You are at least 18 years of age or have obtained parental/guardian consent to use our services.

• If you use our services on behalf of another person (e.g., a dependent or employee), you have their consent to do so.

2. Services Offered

Tapanta Care provides a range of healthcare and wellness services including:

• Diagnostic tests and health check-ups

• Doctor consultations (online/offline)

• Physiotherapy and nursing care

• Home sample collection

• Corporate wellness and occupational health services

• Subscription-based wellness plans

All services are subject to availability, location, and operational feasibility.

3. Booking and Payment

• All bookings must be made through our official platforms (website, app, helpline, or partner platforms).

• Payments must be made in full before the service is scheduled, unless otherwise agreed under corporate terms.

• Tapanta Care reserves the right to cancel or reschedule appointments in case of unforeseen circumstances.

• For payment failures, orders may be considered incomplete and not fulfilled.

4. User Responsibilities

You agree to:

• Provide accurate, complete, and current information at all times.

• Cooperate with our staff or representatives during home visits or teleconsultations.

• Not misuse or attempt to disrupt the functionality of our services, website, or mobile app.

• Keep your login credentials confidential and notify us immediately in case of unauthorized access.

5. Health Information and Privacy

• All personal and health-related information you share with Tapanta Care is governed by our Privacy Policy.

• We comply with applicable laws and regulations regarding sensitive personal information.

• You consent to our use of your data to deliver services, send communications, and improve our offerings.

6. Intellectual Property

All content on Tapanta Care’s platforms (website, mobile app, branding, logos, articles, images) is the property of Tapanta Care or its licensors. You may not:

• Reproduce, copy, or redistribute any material for commercial use without our prior written permission.

• Modify or derive works based on our content.

7. Third-Party Links and Services

• Our platforms may contain links to third-party websites or services. Tapanta Care is not responsible for their content or practices.

• You are encouraged to read the terms and privacy policies of those third-party services before engaging with them.

8. Cancellation, Refund & Rescheduling

All users are subject to our Cancellation & Refund Policy, which outlines:

• Timeframes for cancellations and rescheduling.

• Refund eligibility and processing timelines.

• Non-refundable conditions for certain services.

9. Limitation of Liability

• Tapanta Care is not liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

• We do not guarantee that all services will be error-free, uninterrupted, or always available.

• Medical decisions and outcomes are based on current medical practices and patient input. Tapanta Care shall not be held liable for decisions made without professional consultation.

10. Indemnity

You agree to indemnify and hold harmless Tapanta Care, its employees, directors, and affiliates from any claim or liability arising out of your use of our services, violation of these Terms, or infringement of any rights.

11. Termination

Tapanta Care may suspend or terminate your access to services or accounts if:

• You violate any terms outlined herein.

• There is suspicious or fraudulent activity associated with your account. 

• Required payments remain unpaid.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in pune, India.

13. Modifications

Tapanta Care reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updates will be posted on our website and will be effective immediately upon publication. Continued use of our services implies your acceptance of the revised Terms.

14. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact:

Tapanta Care Pvt. Ltd.
Email: network@tapantacare.com
Phone: +91 7822066258
Website: www.tapantacare.com