Privacy Policy

Last updated: 28 June 2025

Tapanta Care Pvt. Ltd. and its wholly or majority‑owned entities (“Tapanta Care,” “we,” “our” or “us”) value and protect your privacy. This Policy explains how we collect, use, share and safeguard your personal information and what choices you have about it.

1. Scope of  this Policy

This Policy applies to information we collect through:

  • Online channels – our websites, mobile apps, chatbots, phone interactions and social‑media pages that link to this Policy.

  • Offline channels – sales, marketing, partner or supplier meetings, events and similar interactions.

  • Third‑party sources – such as advertising networks or lead brokers.

Our online services may link to sites or features we do not control. Please review the privacy statements of those third parties before sharing information with them.

2. The Information We Collect

Depending on how you interact with us, we may collect:

Category Examples
Contact details Name, photograph, postal address, email, phone number.
Account credentials Username, password, security questions.
Demographics & profile Date of birth, age, gender, job title, marital status, dependants.
Health & medical Physical, physiological or mental‑health data; medical history; biometric data.
Transaction details Products or services purchased, customer‑service history, payment information (billing address, card or UPI details).
Device & usage data IP address, browser type, operating system, referral URLs, mobile‑device identifiers, location (approximate or, with consent, precise).
Visitor & call logs Information captured in visitor registers or during recorded customer‑support calls.

Some of this information may be considered “Sensitive Personal Data or Information” under Indian law. You choose whether to provide it; if you decline, certain features or services may not be available.

3. How We Use Your Information

We use personal data to:

  1. Deliver our services – schedule tests, consultations, diagnostics, nursing, physiotherapy or other offerings you request.

  2. Manage your account – authenticate log‑ins, process payments and send invoices or confirmations.

  3. Improve and personalise – analyse usage to enhance our sites, apps and services and to show content or offers tailored to you.

  4. Communicate – send service messages, training materials, product updates, satisfaction surveys or marketing (you can opt out at any time).

  5. Research & analytics – create aggregated, de‑identified datasets for product development, quality improvement and statistical reporting.

  6. Legal & security – detect fraud, comply with law, enforce our terms and protect our rights, users and business.

4. When We Share Information

We do not sell your personal information. We only share it:

  • Within Tapanta Care for the purposes described above.

  • With trusted service providers (e.g., payment gateways, IT support) bound by contract to use it solely on our behalf and protect its confidentiality.

  • With business or marketing partners when joint programmes require it and if permissible by law.

  • For legal reasons – when required by court order, government request, to prevent harm or fraud, or to establish or defend legal claims.

  • In a business transfer – if we merge, sell, reorganise or transfer some or all of our business or assets.

  • With your consent – for any other purpose you authorise.

5. International Transfers

We may store or process your data in secure facilities within India or in other jurisdictions that offer adequate data‑protection safeguards. Wherever the data goes, we apply the protections described in this Policy and comply with applicable law.

6. Security Measures

We use administrative, technical and physical safeguards designed to prevent unauthorised access, loss, misuse or alteration of your information. Nevertheless, no system or transmission can be guaranteed 100 % secure.

7. Cookies & Similar Technologies

Our websites use cookies and comparable tools to recognise your browser, improve site performance and remember your preferences. Tapanta Care cookies do not store personally identifiable information. You may disable cookies through your browser settings, but some site features may not function.

8. Email Communications

We use the email address you provide to send:

  • Order confirmations and invoices

  • Account or policy updates

  • Service announcements, promotions or newsletters (unless you opt out)

We never share your email address outside Tapanta Care for marketing purposes.

9. Data Retention

We keep personal data for as long as needed to fulfil the purposes above or as required by law. Thereafter we either delete it or anonymise it for analytical use. If you close your account or withdraw consent, we may still retain certain information if necessary to meet legal, regulatory or contractual obligations.

10. Your Choices & Rights

Subject to applicable law, you may:

  • Access or review the personal data we hold about you

  • Correct inaccurate or incomplete information

  • Withdraw consent or object to certain processing

  • Request deletion of your data (where legally permissible)

To exercise these rights or to opt out of marketing, email us at customerexperience@tapantacare.com. We will respond within the timeframes required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website or communicated to you directly. Continued use of our services after an update means you accept the revised Policy.

12. Contact Us

For questions, concerns or requests regarding privacy, please write to:

Privacy Office
Tapanta Care Pvt. Ltd.
Email: network@tapantacare.com

By using our services or providing your information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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